PostNord TPL’s Track and Trace service is improved through collaboration with Addimotion
To meet our customers’ high demands for transparency, speed, and reliability, we provide supply chain visibility through our Track and Trace service – the Control Tower. Through the service our customers can follow their shipments from the moment an order is received at the warehouse until it reaches the final recipient.
Now we are looking into taking the next step and developing the Control Tower to be more proactive through a collaboration with Addimotion – a Swedish SaaS company that develops cloud-based services for warehousing, logistics and distribution.
Through this partnership, we can connect the entire supply chain between warehouses, carriers and customers in one single tool. We will in the future be able to offer more modern real-time delivery updates and gather all communication between the parties in one place. The result is increased visibility, faster problem-solving, reduced costs, and a much smoother customer experience – whether customers use the service themselves or rely on our customer service teams for delivery monitoring.
– Through this partnership, we will be able to offer all current and future PostNord TPL customers world-class services. Our modern solution for monitoring customer deliveries provides the expected value, regardless of which warehouse they are packed in or which carrier is used. With Addimotion’s services, problems don’t escalate – and you maintain the overview and avoid additional costs, says Robert Clarén, Chief Visionary Officer at Addimotion.
For our customers, this means:
Faster service – we can act immediately in case of deviations.
Greater transparency – the entire supply chain is visible from order to delivery.
Cost efficiency – less time and fewer resources are spent searching for information and answering questions.
Easier communication – for customers, PostNord TPL, and carriers when everything is gathered in one tool.
Together with Addimotion, we create a more predictable, efficient and customer-friendly logistics solution. The goal is simple: to ensure that our customers’ customers always enjoy a delivery experience that is safe, transparent and hassle-free – no matter where in the world the package is located.