Digital accessibility on tpl.postnord.com

What is digital accessibility?

Digital accessibility means that all websites and apps should be easy to use for everyone. This is achieved by following rules and guidelines that make content accessible and user-friendly for all users.

How accessible is tpl.postnord.com?

We are aware that parts of tpl.postnord.com is not fully accessible. See the section “Content that is not accessible” below for more information. 

What can you do if you can't access parts of tpl.postnord.com?

We are continuously working to improve our accessibility. If you encounter problems not mentioned here, or if you believe we are not meeting the legal requirements, please fill out the form further down on the page.

Supervision

The Agency for Digital Government (DIGG) is responsible for supervising the law on accessibility to digital public services. If you are not satisfied with how we handle your feedback, you can contact DIGG and report it here.

Technical information about accessibility on tpl.postnord.com

tpl.postnord.com is partially compliant with the law on accessibility to digital public services due to the shortcomings described below.

Content that is not accessible

The content described below is in some way not fully accessible.

Non-compliance with legal requirements on postnord.se

tpl.postnord.com was audited for accessibility by Funka between February 29 and March 25, 2024. We have also used the analysis tool Siteimprove to identify and fix issues following legal requirements.

Structure and semantics

• Heading hierarchies may be incorrect or missing appropriate tags.
• Headings sometimes appear without associated content.
• Roles and link groups are not always properly defined.
• Tables may use incorrect HTML elements.
• Quotes in articles may lack proper HTML structure.

Navigation and links

• Link purposes are not always clearly stated.
• Some buttons and links may lack text alternatives (e.g. aria-label).
• Incorrect or invalid ARIA code may be present.

Colors and contrast

• Color contrasts may be insufficient in some areas.

Images and media

• Some product images lack alternative text.
• Video and audio content may lack captions or interpretation.

Forms and interactive elements

• Forms may have accessibility issues. Error messages are not always placed next to the corresponding fields and may lack descriptive text. In some cases, an asterisk (*) is used to indicate required fields without explanation in text or code, which can create confusion. Semantic HTML tags may also be missing or incorrectly implemented, affecting accessibility for users with assistive technologies like screen readers.

Documents

• PDF files and other documents are not always accessible.

Screen reader support

• We are continuously working to improve screen reader support, but we cannot currently guarantee that all parts of the website work fully with assistive technologies like screen readers.

User settings (light/dark mode)

• The website currently does not support the user's system settings for light or dark display mode. For example, users with dark mode enabled may still see a light version of the page.

Third-party solutions

• The site includes features and content from third-party providers, such as certain forms. These components are not always under our direct control and may consist of accessibility issues. We require our providers to meet accessibility standards and maintain ongoing dialogue to ensure identified issues are resolved over time.

 

We are continuously working to resolve these issues.

Published: 2025-03-11
Last updated: 2025-06-10